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Client Profile

Inland Empire Health Plan (IEHP) is a not-for-profit, rapidly growing Medi-Cal and Medicare health plan in California with a network of over 4,000 providers and more than 1,500 employees. IEHP’s mission is to organize and improve the delivery of quality, accessible, and wellness-based healthcare services.


IEHP staffers needed a way to immediately access detailed information on large numbers of prescription and OTC drugs.  The drug information had to be easy to update regularly to ensure the drug information remained up-to-date through frequent changes.


The Readyportal Enterprise Content Management System was the foundation for a Drug Look-up function that lets IEHP staffers instantly access details on over 20,000 drugs, filter the results by Medicare vs. MediCal, and view classification information, status, formulary alternatives, question tree/scripts, denial language, FAQs, and clinical comments.  IEHP can upload new information to the system at any time, and and select staffers have the ability to update key fields in real time.

Implementation Features

  • Enterprise Content Management System: A powerful, flexible way to store and manage information
  • Elastic Search: Results instantly filter as each character is typed into the search field.
  • Client-managed Ad Hoc Updates and Content Imports: Designated content contributors can update specified fields for individual drugs.  Client content managers can perform routine imports for the entire database


  • Immediate access to up-to-date drug information
  • Ability to quickly filter by business line and drug version (e.g., brand, generic, bulk, etc.)
  • Elastic search that displays and narrows results with each character entered
  • Customizable, template-based export reports
  • Simple UI for client drug updates, both for individual drugs and en masse
  • Role-based security

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